SASSA fails to communicate effectively with public

July 9, 2018

by Justus De Goede MPL – DA Gauteng Spokesperson for Social Development

It seems that a vital government agency like SASSA is deliberately avoiding contact with the public it is meant to serve.

The Democratic Alliance has been receiving numerous complaints from pensioners or their families who are looking for basic information about services rendered by SASSA and some are in need of urgent assistance.

Many of these members of the public have mobility problems and are paying for transport without receiving services.

Over a year ago, the DA revealed that of ten SASSA offices in Gauteng which were called, not one answered their phones.

In most cases, a recorded message informed the caller that the “mailbox is full and cannot take any more messages”, the hallmark of sloppy management.

The DA is aware that SASSA is wrestling with multiple problems created by an uncaring ANC-led government.

However, this is not an excuse for failing to engage with the public. Gauteng’s most vulnerable people are solely dependent on the services offered by SASSA, hence it is crucial that this institution is accessible to people.

We call on the Gauteng Department of Social Development MEC, Nandi Mayathula-Khoza to liaise with her national counterpart, Minister for Social Development Susan Shabangu, to intervene as a matter of urgency to ensure that its satellite offices in Gauteng have open lines of communication with the public who are in dire need of their services.

As a matter of priority, the DA Shadow Minister for Social Development, Bridget Masango MP, will engage directly with the Minister of Social Development and her management.

Our people are desperately in need of Change, Change that only the DA can bring. Come 2019, when the DA is voted into government we will put the needs of our people first and ensure that there are proper communication channels between beneficiaries and SASSA

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