For many, the most convenient time to visit the licensing department is between 12:00-13:00, as this is when most companies allow people to take a break.
One would imagine that during this peak period, staff at the department would take lunch on a rotational basis to ensure motorists are dealt with efficiently.
However, motorists who visit the centre between 12:00 and 13:00 are often told to wait until after 13:00 for assistance.
This is not feasible as many people need to return to work at 13:00.
I have experienced this poor service first hand when trying to renew my own vehicle licence at the centre.
I will be writing to the Gauteng MEC for Roads and Transport, Ismail Vadi, demanding that this situation be addressed immediately.
Refiloe Nt’sekhe MPL
DA Constituency Head: Kempton Park
060 558 8297